Refund Policy

1. Our Promise

We stand behind HeyGlow 100%. If you purchase any paid plan or AI analysis report on heyglow.in and you're not satisfied for any reason, you can request a full refund within 30 days of your purchase date — no lengthy explanations required. We'd rather earn your trust than keep your money.

2. What's Covered

The 30-day money-back guarantee applies to:

• ✓All one-time AI skin & hair analysis report purchases
• ✓Monthly and annual subscription plans (first billing period only)
• ✓Any paid add-on or feature purchased through heyglow.in

3. Exclusions

To keep this policy fair and sustainable, refunds will not be issued for:

• ✕Requests made more than 30 days after the original purchase date
• ✕Renewals of existing subscriptions (cancellations prevent future charges but do not refund the current cycle)
• ✕Accounts found to be abusing the guarantee repeatedly (e.g., multiple purchases and refunds)
• ✕Purchases made through third-party platforms or app stores — please contact that platform directly

4. How to Request a Refund

Requesting a refund is simple. Email us at support@heyglow.in within 30 days of your purchase with the following:

• —Subject line: "Refund Request — [Your Registered Email]"
• —Your full name and email used during purchase
• —Transaction ID or payment reference number
• —Brief reason (optional — but helps us improve)

We will confirm receipt of your request within 1–2 business days and process the refund shortly after.

5. Refund Timeline

Once approved, your refund will be credited to the original payment method within 5–7 business days, in compliance with RBI guidelines and Indian e-commerce regulations. Processing times may vary depending on your bank or payment provider. You'll receive an email confirmation as soon as the refund is initiated.

6. Subscriptions & Cancellations

You may cancel your HeyGlow subscription at any time from your account settings. Cancellation stops future billing immediately — you retain access to your plan until the end of the paid period. For refunds on the current billing cycle, the 30-day guarantee applies only to your first payment. Subsequent renewal charges are non-refundable but you will never be charged after cancellation.

7. Technical & Billing Issues

Regardless of the 30-day window, we will always resolve the following at no dispute:

• ✓Duplicate or erroneous charges caused by payment processing errors
• ✓Reports that failed to generate or deliver due to a platform-side technical fault
• ✓Unauthorized transactions reported promptly (within 7 days of transaction)

8. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. Given our 30-day guarantee, almost all disputes can be resolved quickly and directly. Filing a chargeback without contacting us first may result in suspension of your HeyGlow account. We always respond within 2 business days.

9. Your Statutory Rights

This policy is designed to exceed the minimum requirements under the Consumer Protection Act, 2019 and e-Commerce Rules, 2020 (India). Users in the EU retain a 14-day statutory withdrawal right; our 30-day guarantee exceeds this. Nothing in this policy limits or waives any statutory rights you may hold under applicable local law.

10. Policy Updates

We may update this policy from time to time. Changes take effect immediately upon posting, and the "Last updated" date at the top will reflect the latest revision. Continued use of HeyGlow after changes are posted constitutes your acceptance of the updated policy.